The transportation and logistics service sector is changing rapidly, both structurally as well as in functionalities. This has been largely because of changes recent bought about by increasing global trade volume as well as changes in global trading pattern and distribution of trade fostered by globalization. Changes are also being fostered by vertical and horizontal integration by modal operators seeking new business models to respond to changing shippers’ needs and user expectations.
 
The advent of e-commerce is a critical enabler which has provided the IT platform to advance the changes in functionalities of transportation and logistics services. The IT platform addresses the key issue that transportation is no longer about moving cargo from A to B but fusing the segmented services in the transportation pipeline into a non-segmented and seamless function.
 
The fusing of the segmented services and widening (and broadening) of the scope of transport and logistics is best served by application of total solution demonstrated by supply chain management aimed at meeting specific customer requirements. Supply chain management thus become crucial to the development of transportation and logistics services.
 
The vast and visible changes taking place in the transportation and logistics services sector creates demand for “new knowledge” which employees in the industry must be equipped with respond to user expectation and market demand. There is a need for companies in the transport and logistics industry to focus on human capital development which helps to create a conducive environment for companies to compete in what is becoming an increasing competitive and globalised marketplace.